How we work
Quality, security and trust
You keep the client relationship and final say. We deliver to an agreed timetable, with two reviews on every file and client data kept under control.
Delivery model
One team across the UK and Bangladesh
Relationship manager for UK firms
- Client onboarding
- Engagement management
- Commercial discussions
- Final client communication
Bangladesh delivery hub
- Bookkeeping and accounting
- Tax preparation and payroll
- Management accounts
- Advisory support and quality review
Quality assurance
No work reaches you without a partner's approval
Level 1
Delivery review
Our delivery manager completes a full quality review of every file.
Level 2
Partner sign-off
A partner reviews and approves the work before release.
SLA
Tracked performance
Turnaround, quality and timing targets tracked in the SLA, with quarterly GDPR and AML compliance audits.
Information security
Client data stays under control
- Secure cloud and VPN access only
- Role-based, controlled data sharing
- No unnecessary local downloads of UK client data
- Secure document-sharing platforms
- GDPR-focused processes throughout
- Confidentiality obligations across the team
- Business continuity arrangements in place
One-team culture
Colleagues, not contractors
- Continuous training on MTD, HMRC reforms and FRS changes
- Shared town halls and team events with your UK staff
- Clear accountability for roles and turnaround times
- Standard cloud workflows that free both teams for advisory work
Platforms: Xero, QuickBooks Online, FreeAgent, Dext Prepare, Xero Practice Manager, Karbon, Microsoft Teams and SharePoint.